Service records
- Records of Permanent members
- Records of Reserve members
- Records of separating/separated members
- Enquiries or disagreements about records
You are required to submit service records with your Application for Subsidy Certificate. This enables DVA to accurately determine both your eligibility for the subsidy certificate, and your entitlement to the loan subsidy.
It particularly assists with the timely assessment of applications from former and current members of the Reserve forces, and members with any warlike service.
Important: For an accurate assessment of your service credit, it is vital your PMKeyS records are up-to-date and include both Permanent and Reserve service, if appropriate, as well as any warlike service. Any queries must be resolved by your chain-of-command. If ALL service is not detailed, your subsidy level and period of subsidy can be reduced.
Records of Permanent members
Permanent members of the ADF are required to submit their relevant ADO Service Record (long version) with the following sections included:
- Warlike service
- Periods of non-effective service (including leave without pay)
- Enlistment and discharge dates
This report is available from your Unit Administrative Staff or by contacting the Customer Service Network (CSN) at 1800DEFENCE (1800 333 362) or yourcustomer.service@defence.gov.au. When contacting via email, you will need to provide a minimum of three of the following identifying details: full name, date of birth, PMKeyS/Service number, place of birth or former name (if applicable).
Records of Reserve members
Current and former members of the Reserves are required to submit the following documentation:
- ADO Service Record (long version) with the following sections included: warlike service, enlistment and discharge dates.
- ADF Reserve Record of Service Report (Statement of Reserve Service).
These reports are available from the Customer Service Network (CSN) who can be contacted at 1800DEFENCE (1800 333 362) or yourcustomer.service@defence.gov.au. When contacting via email, you will need to provide a minimum of three of the following identifying details: full name, date of birth, PMKeyS/Service number, place of birth or former name (if applicable).
It should be noted that the transition to Global Payroll may mean that Reserve Record of Service Reports may not be completely up-to-date. Defence advises that Reservists can use Global Payroll payslips to verify Reserve service if the Reserve Statement does not reflect all paid Reserve service rendered.
Records of separating/separated members
Separating
Separating members are advised to obtain supporting documentation, including ADO Service Record (long version) and Reserve service records, prior to separating from the ADF.
Separated members
Separated members, and Reserve members who are not actively serving, can contact the Customer Service Network (CSN) at 1800DEFENCE (1800 333 362) or yourcustomer.service@defence.gov.au for advice and assistance in sourcing service records. When contacting via email, you will need to provide a minimum of three of the following identifying details: full name, date of birth, PMKeyS/Service number, place of birth or former name (if applicable).
Enquiries or disagreements about Records
Any enquiries or disagreements relating to service records, including warlike service and effective Reserve service, please contact the Customer Service Network (CSN) at 1800DEFENCE (1800 333 362) or yourcustomer.service@defence.gov.au.
Members who do not have access to PMKeyS Self Service (PSS) should also contact the Customer Service Network (CSN) at 1800DEFENCE (1800 333 362) or yourcustomer.service@defence.gov.au.